Returns & Refunds Policy

Due to the nature of our products and for hygiene and safety reasons, we do not accept returns, exchanges, or refunds on opened, used, or unwanted products.

Please review product descriptions carefully before purchasing and contact us with any questions prior to placing your order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

To process a claim, please provide:

• Your order number
• Photos of the damaged product(s)
• Photos of the shipping packaging
• A description of the issue

Upon review, we may offer a replacement, store credit, or refund at our discretion. Claims submitted without photographs of the product and packaging may not be eligible for review.

Lost Packages

Once an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier.

If a package is lost in transit, we will assist customers in initiating a claim with the shipping carrier where applicable. Resolution will be subject to the carrier's investigation and policies.

Allergic Reactions & Individual Sensitivities

Customers are responsible for reviewing ingredient lists before purchasing.

As individual skin sensitivities vary, we cannot guarantee compatibility with every skin type. We recommend performing a patch test before full use.

Refunds and returns cannot be provided for allergic reactions, sensitivities, or personal preference.

Order Cancellations

Orders may be cancelled within 1 hour of purchase for a full refund, provided processing of the order has not begun. If processing has already begun, a 15% restocking fee will be deducted from the refund.

Cancellation requests received after 1 hour are not guaranteed and will be reviewed on a case-by-case basis.

If a cancellation is approved after order processing, packaging, labeling, or preparation has begun, a 15% restocking and administration fee may be deducted from the refund amount.

Any non-refundable payment processing fees charged to Wild Roots by the payment processor may also be deducted from the refund where permitted by law.

Custom, personalized, made-to-order, or special-order items cannot be cancelled once production has begun and are non-refundable.